Access denied (403)
Veldriq Field
Access denied. on the phone is the technician-facing text when Field is not activated, or when the account lacks Field permission. Do not ask technicians to look for an error code in the UI.
Screen path: Welcome back or Sync after a Field API 403. Native Field is not the Field PWA.
Preconditions
Section titled “Preconditions”The account authenticated (or still has a token) but Field APIs refuse the actor. Web SKU Active does not license Field.
Likely causes:
- membership no longer Active
field.workspace.viewremoved- technician no longer Active (
Your technician profile is inactive.) - Field not activated on that deployment
- workspace suspended/archived
- This workspace is not available for Field mobile.
- Read the on-screen Access denied. — not a JSON title.
- Office: Platform Admin → Settings → License & Products → activate Field if needed.
- Office: restore Active membership,
field.workspace.view, and Active technician. - Technician signs in again.
- Retry pending — the outbox is not deleted.
Recovery is in Veldriq Web (admin). Local data is not wiped.
What works / does not work
Section titled “What works / does not work”| Works | Does not work | |
|---|---|---|
| Keep local jobs / photos | Yes | Wiping the phone because Access denied appeared |
| Web code for Field | No | Licensing Field with a Veldriq (web) purchase code |
| Automatic retry | Stops on 403 | Hammering Sync now |
If login works but Sync fails with Access denied: licence or technician status changed after session start. Office restores access; then Retry pending.