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Cnone-Tech Documentation

Signature issue

Cnone-Tech DocsVeldriq Field

Veldriq Field

Symptom: Complete job blocked on Customer signature missing, or signature stuck pending.

Screen path: job detail → Customer signature. Native Field is not the Field PWA. This is not a legal-validity issue.

Capability signatures on. Authorization from Arrived or Working; other types Working only. Too early: Not available yet.

  1. Confirm the card is visible. Hidden means capability off or no definitions.
  2. Capture, enter Signer name, tap Confirm signature.
  3. Distinguish Required · Not signed vs Signed · Pending sync.
  4. Open Sync now. Killing the app does not finish multipart upload.
  5. Do not uninstall while Signed · Pending sync remains.
Works Does not work
Block Closeout until captured Yes Completing the work order
Offline stroke PNG + pending Service-report share in this app
Sync waiter Not the same as missing Treating pending as confirmed

Resolution: capture and Confirm signature; Sync now. See Signatures.

If the pad is disabled: you are not Arrived/Working for that type.