Signature issue
Veldriq Field
Symptom: Complete job blocked on Customer signature missing, or signature stuck pending.
Screen path: job detail → Customer signature. Native Field is not the Field PWA. This is not a legal-validity issue.
Preconditions
Section titled “Preconditions”Capability signatures on. Authorization from Arrived or Working; other types Working only. Too early: Not available yet.
- Confirm the card is visible. Hidden means capability off or no definitions.
- Capture, enter Signer name, tap Confirm signature.
- Distinguish Required · Not signed vs Signed · Pending sync.
- Open Sync now. Killing the app does not finish multipart upload.
- Do not uninstall while Signed · Pending sync remains.
What works / does not work
Section titled “What works / does not work”| Works | Does not work | |
|---|---|---|
| Block Closeout until captured | Yes | Completing the work order |
| Offline stroke | PNG + pending | Service-report share in this app |
| Sync waiter | Not the same as missing | Treating pending as confirmed |
Resolution: capture and Confirm signature; Sync now. See Signatures.
If the pad is disabled: you are not Arrived/Working for that type.