Diagnostics and support

There is no separate hidden diagnostics screen beyond Profile and Sync.

Screen path: Sync tab → app-bar Diagnostics, or Profile for version and Offline data. Native Field is not the Field PWA.

Preconditions

A Field session. Copying diagnostics does not require the radio. Do not clear app data to “collect logs.”

What the app already shows

• Profile — user, workspace, App version (version+build), Offline data Ready / Not downloaded.
• Sync — last sync, pending / attention counts, Diagnostics in the app bar (copies support-safe text: version and sync state). Snackbar: Diagnostics copied. No passwords or photos were included.

Loop

1. Open Sync. Read Status and Last synced.
2. Tap Diagnostics in the app bar if you escalate.
3. Add a screenshot of the Sync list without customer photos or signatures.
4. Send only the items in the allow list below.

What to send when you contact support

Collect only:

• App version from Profile
• Whether Sync shows Up to date, Needs attention, or Offline
• Approximate time of the last successful sync
• Whether the compiled origin is HTTPS (do not paste the full internal URL if your policy forbids it)
• Screenshot of the Sync list without customer photos or signatures

Never send:

• Passwords
• Session tokens or PATs
• Envato purchase codes
• Signing keystores or Apple profiles
• .env files

What works / does not work

	Works	Does not work
Support-safe diagnostics copy	Yes	Dumping the local SQLite or media
Escalation	Version + Sync state	Asking technicians to search the UI for an error code

If someone asks you to factory-reset to “fix sync”: open Sync first. Uninstalling drops pending photos and the outbox.

Related: Profile · Sync Center · Contact.