Cannot sign in
Veldriq Field
Symptom: Login fails or never opens Today.
Screen path: splash Checking server… → Welcome back → Email · Password → Sign in. Native Field is not the Field PWA. Do not create Profile → API tokens.
Preconditions
Section titled “Preconditions”Same work email and password as the Veldriq User. Portal magic links and passkeys are not this screen.
- Confirm the title is Welcome back, not Invalid configuration or Unable to reach your company’s server.
- Enter email and password. Complete Two-factor authentication if asked (or Use a recovery code).
- If shown Choose your workspace, pick the Field workspace.
- A successful session lands on Today. An empty Today list is a dispatch question, not a login failure.
- Forgot password? still depends on mail configured on Veldriq Web.
Likely cause
Section titled “Likely cause”Wrong origin compiled; HTTP in production; wrong password; 2FA; no eligible workspace; inactive technician; Field licence.
What works / does not work
Section titled “What works / does not work”| Works | Does not work | |
|---|---|---|
| Email + password | Yes | PAT, portal magic link |
| Empty Today after login | Expected until assigned | Treating it as a failed login |
| Rebuild URL | Yes, dart-defines | In-app origin field |
Resolution: API_BASE_URL origin only; HTTPS in prod; user exists in Web; eligibility. Rebuild if the URL is wrong; reset password in Web; complete 2FA.
If Access denied.: Licence or Access denied.
Escalation: Contact with logs redacted (no tokens).