Troubleshooting
Veldriq Field
Pick the matching symptom. Native Field is not the Field PWA. Never make “clear app data” the first step — open Sync first.
Screen path: start from the screen that failed (Welcome back, Today, job detail, Sync), then open the guide below.
Preconditions
Section titled “Preconditions”Have App version from Profile and Sync status before you escalate. Do not paste tokens or purchase codes.
Technician symptoms
Section titled “Technician symptoms”- Cannot sign in
- Access denied
- Product not licensed
- Cannot connect
- Invalid API base URL
- Jobs missing
- Job changed or disappeared
- Offline / sync pending or failed
- 401 session
- Complete job blocked
- Forms not syncing
- Evidence upload failed
- Signature issue
- Finding issue
- Used item issue
- Logout with pending work
Builder / install
Section titled “Builder / install”What works / does not work as first aid
Section titled “What works / does not work as first aid”| Try first | Do not try first |
|---|---|
| Sync now, sign in again, ask office about assignment | Uninstall, factory reset, Profile API token |
| Read the Sync row | Hammer Complete job to force retry |
If none of these match: Contact with redacted diagnostics only.