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Cnone-Tech Documentation

Network loss and recovery

Cnone-Tech DocsVeldriq Field

Veldriq Field

When the radio drops, supported actions stay on this device. The company server remains the authority after reconnect.

Screen path: amber banner Offline — showing cached data. Sync status Offline — work is saved on this device. Native Field is not the Field PWA.

network disappears
↓
supported actions remain local
↓
outbox stores changes
↓
network returns
↓
sync retries (app running)
↓
server confirms

A session already exists. First login / first bootstrap still need the network. An unreachable server does not log you out.

  1. Keep working on cached jobs.
  2. Ignore “clear app data” as a first step.
  3. When the radio returns, open the app or tap Sync now. There is no guaranteed auto-run on Wi-Fi alone.
  4. If Status is Sign in again to continue sync, sign in — do not hammer Sync.
  5. Office cancel / unassign after reconnect can reject execution; revoked jobs show This job is no longer assigned. Unsynced work is saved on this device.
Works Does not work
Cached lists Yes New assignments until pull
Automatic retry while running Short backoff Automatic retry after 401/403
Auth frozen Stops until you sign in Wiping the outbox

Exceptions: first login/bootstrap; auth frozen (401/403) — automatic retry stops until you sign in again. See 401.

If the banner stays after you have signal: tap Sync now. A notification is not itself a finished sync.