Network loss and recovery
Veldriq Field
When the radio drops, supported actions stay on this device. The company server remains the authority after reconnect.
Screen path: amber banner Offline — showing cached data. Sync status Offline — work is saved on this device. Native Field is not the Field PWA.
network disappears ↓supported actions remain local ↓outbox stores changes ↓network returns ↓sync retries (app running) ↓server confirmsPreconditions
Section titled “Preconditions”A session already exists. First login / first bootstrap still need the network. An unreachable server does not log you out.
- Keep working on cached jobs.
- Ignore “clear app data” as a first step.
- When the radio returns, open the app or tap Sync now. There is no guaranteed auto-run on Wi-Fi alone.
- If Status is Sign in again to continue sync, sign in — do not hammer Sync.
- Office cancel / unassign after reconnect can reject execution; revoked jobs show This job is no longer assigned. Unsynced work is saved on this device.
What works / does not work
Section titled “What works / does not work”| Works | Does not work | |
|---|---|---|
| Cached lists | Yes | New assignments until pull |
| Automatic retry while running | Short backoff | Automatic retry after 401/403 |
| Auth frozen | Stops until you sign in | Wiping the outbox |
Exceptions: first login/bootstrap; auth frozen (401/403) — automatic retry stops until you sign in again. See 401.
If the banner stays after you have signal: tap Sync now. A notification is not itself a finished sync.