Appointment

An appointment is a scheduled visit on a work order: window, assignees, crew. One job can have several visits.

Created on the work order (Add appointment), not invented by Dispatch. Dispatch assigns who and can move when on visits that already exist.

vs work order

	Work order	Appointment
Question	What is the job?	When do we go?
Complete	Office Complete	Closeout / Complete appointment
Field	Hidden until Open + assigned dated visit	Execution dock

Finish my work is per technician assignment. It is not Closeout and not office Complete.

Cancelled and Completed visits stay off the Dispatch board. Closeout does not consume visit entitlements — office Complete with intent does.

If you created a new work order for a return visit: add a second appointment on the same job instead.

Full manual: Appointments.