What is Veldriq?

Veldriq is software that keeps office planning and field execution on one record of truth. You install it on your own server (or a host you control). It is not a multi-tenant SaaS run by Cnone-Tech.

The operational problem

A customer needs work at a place, often on a piece of equipment. Someone has to:

1. Capture who and where.
2. Open a job.
3. Schedule a visit and assign people.
4. Let technicians record what they did.
5. Close the visit and then the job.
6. Optionally quote, invoice, and collect.

Without FSM, that lives in spreadsheets, chats, and memory. Veldriq stores customers, jobs, visits, money, files, and licenses in Laravel. Browser and optional native clients never invent jobs or invoices on their own.

Who uses it

Role	Typical work	Surface
Office / dispatcher	Customers, work orders, Dispatch	Office CMS
Technician	Assigned visits, forms, evidence	Field PWA (included) or Veldriq Field (separate purchase)
Customer	Requests, bookings, invoices	Portal or public booking
Platform owner	Install, license, first workspace	Platform Admin

Office CMS path: /app/w/{workspace}/…. Field PWA: command palette → Field. Public booking: /book/{workspace}. Portal: /portal/{workspace}.

What Veldriq is not

• Not a GPS / live van tracker. live_gps is not released.
• Not an ETA or route-optimization engine.
• Not an AI dispatcher.
• Not a CAPA / GRC suite. Findings are inspection follow-ups.
• Not a refund or customer-wallet product.
• The Field PWA is not the native Veldriq Field app.
• Not a buyer custom-domain product. Not a Docker-supported app deploy.

If you expected Accept on an estimate to open a job: office still Convert to work order. If you expected public booking to create a Service request: it does not.

Next: What is field service management? and How Veldriq works.