Who Veldriq is for

Veldriq is general-purpose Field Service Management. It is sold for organizations that dispatch technicians to customer locations and need an office record of the job.

Fits when you

• Maintain or repair equipment at customer sites.
• Run inspection or service visits with forms, photos, and signatures.
• Need office staff to plan work orders and appointments while technicians execute in a browser or a native app.
• Want optional customer self-service (portal, public booking) and optional invoicing.

Examples of organizations (not exclusive SKUs): maintenance companies, technical service teams, inspection crews, equipment service operations, facilities contractors.

Who should not expect a vertical product

Do not assume Veldriq is “built specifically for HVAC,” plumbing, telecom, or any other trade unless you configure catalog, forms, and work-order types that way. Fresh installs are English, EUR, tax 0, core defaults — not a demo HVAC catalog.

Roles inside one deployment

• Platform owner — install, license product veldriq, create the first workspace.
• Workspace admins — users, roles, settings, branding.
• Dispatchers / office — customers, Dispatch, work orders.
• Technicians — Field PWA or native Field on assigned appointments.
• Customers — portal and/or public booking when enabled.

Native Veldriq Field is for teams that want a store binary. You can run technicians on Field PWA without buying that SKU. Field PWA is included with Veldriq Web.

Preconditions

• You can host PHP 8.4 with document root backend/public. Docker is not a supported buyer deploy path.
• You accept that Dispatch has No GPS-based dispatch, no ETA.
• You will configure catalog, forms, and work-order types — Veldriq does not ship a vertical HVAC playbook.

If you need live van tracking: this product does not support live GPS. If you need a white-label custom domain for buyers: not advertised; this docs site uses Cnone-Tech chrome.