Evidence

Photos and files attached to field work or forms. There is no separate sidebar module — capture is on the appointment / Field (Add photo).

Work-order type Completion requirements can require a minimum before / after photo count. Those requirements block Complete appointment (Add at least :min :category photo(s)), not office Complete on the work order.

Storage

Private tenant storage (not the public branding disk). See Files and Storage. Do not paste evidence into .env. storage:link is for public branding only — evidence stays private.

Permissions

Technicians with Field access upload as the type requires. Office views with work-order / service-report permissions. Photos attached to a finding cannot be deleted later (This photo is attached to a finding and cannot be deleted.).

Closeout without the required photos fails. Closeout without Stock used does not consume inventory — evidence is not consume.

What-if

If upload fails: disk permissions, PHP upload limits (upload_max_filesize / post_max_size), private disk misconfigured, queue if processing is async.

If you used the public branding disk: wrong disk. Branding logos are public; visit photos are not.

If portal customers cannot add photos: expected in V1 unless a specific portal path exists — technicians capture evidence on the job.

Do not publish customer photos in this documentation set.

Related: Forms, Signatures, Field execution.