Capacity
Capacity is a planning projection: Regular working time versus already scheduled visits. It does not schedule, assign, cancel, or move visits. Remaining can be negative.
Reports → Capacity · /app/w/{workspace}/reports/capacity · reports.view (not dispatch.view). Screen title Scheduled capacity.
Availability vs capacity
Section titled “Availability vs capacity”- Availability (Find candidates) — can this person take this appointment right now?
- Capacity — workload versus effective working time in a period.
Dispatch Scheduled capacity strip uses the same math for the visible Day / 3 days / Week.
Metrics
Section titled “Metrics”| Metric | Meaning |
|---|---|
| Available | Effective Regular or custom windows after unavailable-day exceptions and time off. On-call/blocked not counted. |
| Scheduled | Duration of assigned visits Scheduled or In progress with date+start overlapping the period. |
| Remaining | Available − Scheduled. Signed. −2 h means two hours over planned hours. |
| Unallocated | Dated visits with empty staffing slots. Not added into a technician’s Scheduled. |
| Overbooked | Positive part of overload (zero if Remaining ≥ 0). |
Cancelled and Completed visits do not count as Scheduled. Custom hours for a date replace Regular (they do not add), then time off still subtracts.
Capacity does not enforce
Section titled “Capacity does not enforce”Veldriq still lets you assign when Remaining is negative. Treat it as a warning. Recurring hours, time off, and custom hours change Available; they are not a hard lock unless a separate constraint fires in Find candidates.
Export CSV uses the same filters (max 5000 rows). Public booking slots are not this report.
If Remaining is −2 h and you can still assign: expected. Capacity does not enforce. Find candidates may still list the person as Recommended if hours/skills allow.