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Cnone-Tech Documentation

Access denied

Cnone-Tech DocsVeldriq

Symptom: 403 in CMS or Field Access denied. / “Technician profile missing”.

Likely cause: role missing permission; capability or plan feature off; inactive technician; Field SKU not activated.

Check

Section titled “Check”
  1. Organization → Members — role has the action (customers.view, dispatch.assign, invoices.issue, …). *.manage is CRUD only — it does not include import/export.
  2. Settings → Modules / plan: capability off hides the nav (Assets, Inventory, Portal, …).
  3. Field: Active technician profile + field.workspace.view. Office Owner without a profile still cannot execute Field. Being on a crew does not grant Field.
  4. Native Field Access denied. can also mean Field is not activated — not a PWA problem.

Permission ≠ plan capability ≠ marketplace licence.

Related: Users and roles, Field PWA, License.