Time off

Absences that subtract from a technician’s working windows. Dispatch still uses Regular hours, custom hours, and unavailable-day exceptions even when this request queue is off.

Workforce → Time-off requests · /app/w/{workspace}/technicians/time-off-requests · capability time_off · time_off_requests.view (approve/manage as granted)

Nav is excluded from the Technicians active-match so the two screens do not highlight together. The queue hint in the product: only Field self-service requests appear here. Office Add time off skips this list.

Two ways to record an absence

	Office Availability	Time-off requests
Where	Technician → Availability → Time off tab	Workforce → Time-off requests
Who submits	Office (technician_availability.manage)	Technician from Field Account → Availability → Request
When it blocks Dispatch	Immediately on save	After Approve only
Pending request	—	Does not reduce availability or capacity

What “always available” is not

Turning capability time_off off hides this queue. It does not make every technician free all day. Find candidates still respects Weekly hours, Custom hours, Unavailable exceptions, overlapping visits, skills, and travel. Use Availability on the profile for hours and office absences.

Approve a Field request

1. Open Workforce → Time-off requests.
2. Open a pending row. Approve or reject. Approving writes the absence onto availability for that period.
3. On Dispatch, overlapping Find candidates should list the person under Unavailable (hard time-off). Auto-Assign skips them. Assign anyway still exists with dispatch.override_constraints and a reason.

Approve does not cancel, unassign, or move appointments. Visits that already overlap stay on the board. Reschedule or reassign them yourself; capacity Remaining may go negative.

Approved time off reduces capacity Available and makes Find candidates treat that window as unavailable.

What-if

If the menu is missing: capability time_off is off. Office can still use Availability → Time off.

If the technician still looks free: the request is still pending, or you looked at the wrong local date/timezone.

If the visit is still on the lane after Approve: expected. Approval is not a cancel.

If you created a work order named “Holiday”: that is a job, not time off. Use Availability or this queue.

Related: Technicians, Dispatch, Capacity.